Draft: International Building Operation Standard: A framework for measuring building performance, 1st edition

4 Indicators

The foundations of IBOS are the five pillars, each of which addresses asset performance by means of indicators.

To align with IBOS, follow these key steps. A fuller description of the process is provided in section 6.

  • Establish the pillars against which performance is to be assessed, noting that maximum benefit is obtained by adopting all pillars. Each of the five pillars has a set of indicative performance indicators.
  • Capture and analyse data for each performance indicator.
  • Capture and analyse the processes by which that data is itself captured and analysed.
  • Undertake a gap analysis:
    • The data or performance metric is compared to relevant benchmarks, statutory requirements, good practice guidelines, etc. and any gaps identified.
    • The processes for capturing, analysing and reporting on data or performance metrics are compared to best practice, and any gaps identified.
  • Prepare a value creation plan to close any gaps, with costs and benefits identified.
  • Identify and report on the outcomes achieved.

Figure 3 shows the hierarchy of pillars and indicators.

Figure 3: Hierarchy of pillars and indicators

The examples below illustrate the interaction between pillars, indicators, processes and data.

Example 1: the 'Functional' pillar includes an indicator entitled 'Density'

The processes to be noted include how space is measured, how space use is monitored, how user needs for space are determined, and how user needs for space and user satisfaction with the space configuration are monitored.

The data to be captured and analysed includes data on space and how it is used, numbers of workstations (if appropriate), definitions of user needs for space and user satisfaction feedback on the suitability of space.

Example 2: the 'Sustainable' pillar includes an indicator entitled 'Operational energy use'

The processes to be noted include how energy use and CO2 emissions are monitored and measured, how energy source by type is categorised and how objectives for energy use are set.

The data to be captured and analysed relates to items such as space occupied, asset type, CO2 emissions, energy sources and energy consumption.

Example 3: the 'Performing' pillar includes an indicator entitled 'User experience'

The processes to be noted include how the perceptions held by occupiers of the workplace and the methods of managing the workplace are monitored.

The data to be captured and analysed relates to items such as feedback, perceptions, scores or ratings of various aspects of the workplace and the way it is managed.