Draft: International Building Operation Standard: A framework for measuring building performance, 1st edition

5 Measuring performance

The tables in this section summarise each pillar's indicators of performance, the data to be captured and analysed for each indicator, and the units of measurement for performance with indicative performance measures.

In all instances, it is assumed that 'core' data is captured for the relevant workspaces, which consists of:

  • floor area
  • number of occupants and
  • functional description of the space, e.g. office, workshop, store, etc.

In many instances, data should be captured from any helpdesk system in operation, relating to relevant complaints or issues raised, and from user satisfaction survey findings addressing the indicator.

5.1 Pillar 1: Compliant

Indicator

Data to be captured and analysed

Unit of measurement/indicative performance measure

Temperature

  • Temperature readings
  • Legislative/good practice target or threshold
  • Helpdesk data
  • User satisfaction data

Degrees centigrade

CO2

  • CO2 level
  • Legislative/good practice target or threshold
  • Helpdesk data

User satisfaction data

CO2 parts per million

Ventilation rate

  • Air flow
  • Legislative/good practice target or threshold
  • Helpdesk data
  • User satisfaction data
  • Litres per second per person

Noise

  • Noise level
  • Legislative/good practice target or threshold
  • Helpdesk data
  • User satisfaction data
  • Decibels

Lighting

  • Lighting level
  • Legislative/good practice target or threshold
  • Helpdesk data
  • User satisfaction data
  • Lux

Health and safety

  • Incident logs
  • Findings and recommendations from audits
  • Risk assessments and recommendations
  • Legislative requirements and good practice recommendations
  • Helpdesk data
  • User satisfaction data
  • Number of incidents per person/full-time equivalent (FTE)/area/time period

5.2 Pillar 2: Functional

Indicators

Data to be captured and analysed

Unit of measurement/indicative performance measure

Workspace optimisation - fitness for purpose of workspace

  • User requirements
  • Workspace protocols
  • User satisfaction data
  • Existence of clear user requirements
  • Existence of workplace protocols

Density - utilisation of workspace

  • Occupancy level
  • Utilisation records
  • Helpdesk data
  • User satisfaction data
  • m2
  • m2 per person/FTE/workstation
  • FTE per workstation

Business continuity

  • Business continuity plan (BCP)
  • BCP testing regime
  • Recommendations arising from tests
  • Existence of BCP
  • Frequency of testing

Location optimisation

  • Self-defined measures to optimise location(s)
  • Asset strategy

Connectivity

  • ICT infrastructure availability
  • Incidence of failure
  • Data in support of WiredScore certification (or equivalent)
  • User satisfaction data
  • Connectivity failure rate - number per FTE/annum
  • Connectivity rating or equivalent

5.3 Pillar 3: Economic

Indicators

Data to be captured and analysed

Unit of measurement/indicative performance measure

Life cycle costs

  • Floor area
  • Condition assessments
  • Backlog maintenance
  • Costed CAPEX plans
  • Asset strategy
  • Maintenance records
  • Helpdesk data
  • User satisfaction data
  • Cost per m2
  • Cost per m2 per annum
  • Existence of costed CPEX plan and asset strategy

Operating costs

  • Floor area
  • Condition assessments
  • Backlog maintenance
  • Property running costs - rent, local taxes, insurance, service charge, utilities, FM, advisors, etc.
  • Asset strategy
  • Maintenance records
  • Helpdesk data
  • User satisfaction data
  • Cost per m2
  • Cost per m2 per annum
  • Existence of condition assessment and asset strategy

Personnel costs

  • User defined

5.4 Pillar 4: Sustainable

Indicators

Data to be captured and analysed

Unit of measurement/indicative performance measure

Operational energy use

  • Floor area
  • kWh energy consumed
  • Proportion of energy from sustainable sources
  • Litres of water consumption
  • Cost of utilities
  • Net zero carbon strategy
  • Condition assessments
  • Data in support of BREEAM, LEED, Green Star or equivalent certification
  • User satisfaction data
  • kWh per m2/FTE
  • Embodied carbon
  • CO2 emissions
  • Litres per m2/FTE
  • Environmental rating or equivalent

Waste

  • Volumes and type of waste disposed of
  • Methods of disposal
  • Costs incurred
  • Legislative requirements and good practice recommendations
  • Helpdesk data
  • User satisfaction data
  • m3 or kg of waste material
  • Waste recycling rate
  • Proportion of waste to landfill
  • Cost of waste disposal per FTE/annum

Social value

  • Stakeholder/community engagement plan
  • Social value strategy
  • Social value generated
  • Existence of engagement plan
  • Existence of social value strategy
  • Social value generated per annum

Transport

  • Number of EV charging points
  • Green travel plan
  • Shower provision for cyclists
  • Charging points per FTE/total number of parking spaces
  • Existence of green travel plan
  • Number of showers per FTE

5.5 Pillar 5: Performing

Indicators

Data to be captured and analysed

Unit of measurement/indicative performance measure

User experience

  • Helpdesk data
  • User satisfaction data
  • Leesman or equivalent sentiment survey findings
  • User experience rating or equivalent

Responsiveness of FM Services

  • KPIs relating to responsiveness
  • Performance against KPIs
  • Helpdesk data
  • User satisfaction data
  • Response rate per KPI

Well-being

  • Helpdesk data
  • User satisfaction data
  • Data in support of WELL, Fitwel or similar certification
  • Well-being rating or equivalent